Determination of the responsibility of delay in the context of airline business model: A case of American Airlines and Southwest Airlines. Rev. Invest. Univ. Quindío [Internet]. 2023 Apr. 5 [cited 2026 Jun. 25];35(1):62-71. Available from: https://ojs.uniquindio.edu.co/ojs/index.php/riuq/article/view/834